Question 1

Most of our callers are parents, not patients. Can Leaddi handle that?

Accepted Answer

Yes — that's most of what Leaddi sees in orthodontic accounts. The AI asks who the treatment is for (child, teen, adult), captures the parent's name and contact info, and confirms the patient's age. Parent-specific questions (school-day scheduling, sibling discounts, payment plans) are part of the default orthodontic intake. Your treatment coordinator gets a lead that's already framed around the parent as the decision-maker, not the patient.

Question 2

Orthodontic consultations are a months-long decision. Is SMS the right channel for that?

Accepted Answer

SMS is the right channel for the first touch — getting a parent from missed call to booked consultation. Leaddi handles intake, captures treatment interest (braces, Invisalign, expander, retainer), insurance info, and preferred timing, then hands off to your coordinator. Your team runs the actual sales cycle from the consultation forward. Leaddi's job is making sure that first inquiry never leaks out to a competing practice during the lunch or after-hours window.

Question 3

A lot of our callers are Spanish-speaking families. Does Leaddi handle that?

Accepted Answer

Yes. Leaddi auto-detects Spanish on the first inbound message and continues the conversation in Spanish. The lead is delivered to your front desk with the original Spanish transcript plus an English summary, so any coordinator can follow up. In Latino-heavy markets (Texas, Florida, Arizona, Southern California), this catches a segment of parents who otherwise hang up after the English voicemail greeting.

Question 4

How do you handle insurance questions? Parents always ask about coverage.

Accepted Answer

Leaddi captures the insurance carrier and whether they have orthodontic coverage, but does not quote specific benefits. That's a conversation your coordinator needs to have with accurate eligibility data. The AI tells the parent your team will verify benefits and call back with specifics — which is the honest, compliant answer. You get a lead pre-tagged with carrier name so your coordinator can pull eligibility before the callback.

Question 5

How does Leaddi compare to a human answering service like Smith.ai or Ruby for a high-ACV practice like ours?

Accepted Answer

Human services ($400-1,500/month) work fine for low-volume practices that want a receptionist voice. For orthodontic offices, the tradeoff is speed: Leaddi responds in under 30 seconds; human services average 3-10 minutes. On a $5k case, the first practice to respond usually wins the consultation. Leaddi is typically $229-399/month and works 24/7 — so weekend parent browsing and after-hours inquiries don't sit until Monday.

Question 6

Can Leaddi book consultations directly into our schedule, or just send leads?

Accepted Answer

Both, depending on your stack. With Calendly or a similar scheduler, Leaddi can offer specific consultation slots during the SMS conversation and book directly. With Dolphin, topsOrtho, or legacy PMS systems, Leaddi qualifies the inquiry and your coordinator books manually. Most orthodontic practices start in qualify-only mode — coordinators want to touch every new-patient call before a slot is committed — then move to direct booking once they trust the AI.

A Missed Call Could Be a $5,000 Braces Case Walking Away

Orthodontic Leads Are High-Value — and Easy to Lose

Leaddi Captures Every Consultation Inquiry

Parent calls, front desk is busy

AI texts back in seconds

Inquiry qualified automatically

Your team follows up and books

One Recovered Case Pays for Leaddi for a Year

Trusted by Business Owners Like You

Frequently Asked Questions

How Many Jobs Did You Lose This Week?